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FREQUENTLY ASKED QUESTIONS

  • How long does it take to set up a Flower Wall?
    Our walls have a fabric backing making installation easy. You simply use the attached ties and secure the back panels together. with zippers. We recommend having two people present and estimate it will take you 20-25 minutes to set up your flower wall.
  • How will my Flower Wall be prepared for pick up?
    Based on your rental, your wall comes with 4, 5 or 6 panels that are stored in bins. The frame is included and will broken down for easy packing & transporting. A standard SUV will be more than enough room for transport.
  • What is the best way to book a Flower Wall?
    Simply contact us! We are available by phone, text, email, or on our Instagram page. Once availability is confirmed we aim to respond within 24 hours. flowerwallsyyc@gmail.com 403-471-1272 IG @flowerwallsyyc
  • Do you charge extra if I need to pick up the wall the day before my event?
    We get it, events are hectic. Our flower wall rentals have a 48 hour rental period. This gives you time to pick up, set up and return the flower wall before and after your event. If more time is required we will try to accommodate your schedule around other bookings. Please ask, we're always happy to discuss!
  • Will I be charged a deposit?
    Pricing and availability is guaranteed when the agreement is signed and a 50% non-refundable deposit is paid. The remaining 50% payment will be due five (5) days before your scheduled event. Flower Walls YYC requires 100% payment prior to pick up. Flower Stands are included in the rental rate.
  • What does a 5D Flower Wall mean?
    All our Flower Walls are 5 Dimension. They are packed with flowers with different lengths. This gives depth, fullness and layering which gives a rich look to make the flowers look realistic.
  • What is the Cancellation Policy?
    Please be aware that once the contract is signed, and your event date scheduled, all other clients have been refused your specific rentals and services for your event date, However, we get it, things happen. Cancellation outside 30 days of your rental day will result in your deposit as a credit for a future booking. Cancellation within 14 days of your rental day will result in your deposit as non-refundable.
  • Can I view the walls prior to booking?
    The short answer, no. We store the walls in our private homes. We can however send as many photo’s and videos as you’d like!
  • How does delivery & set up work?
    To reduce the rental cost to you, you are responsible for picking up and dropping off your rental. A PDF and video tutorial will be provided for installation. The pickup address will be provided two (2) days before your scheduled event. One person can pickup the flowers walls however we recommend two people to assist with set up, a standard SUV fits everything. We offer delivery & installation with an additional cost. Please contact us to give you quote, should you need this service.
  • How do I pay?
    E-transfer, cash, cheque and credit cards are acceptable methods of payment. Please send your deposit and final payments to: Email: flowerwallsyyc@gmail.com
  • Does the Flower Wall rental include the frame?
    Yes! The rental fee includes the flower wall frame. It is made from durable aluminum with an adjustable crossbar designed for quick installation. We also have base weights for outdoor events - please inquire to secure if needed.
  • What sizes are available?
    We offer various sizes that are specific to each flower wall. Typical sizes include: 8ft x 8ft, 8ft x 10ft , and 8ft x 12ft. However, we are able to accommodate larger sizes up to 30ft! Please inquire for more information.
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